Frequently Asked Questions

Please read our FAQ before sending us a message.

1: How shipping costs are calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

2: Which payment methods are accepted in your shop?

Currently we accept Paypal, Visa, and Master Card. We are hopping to add more payment processors soon.

3: How long will delivery take?

It usually takes 1 week to 12 business days but because of COVID19, it can take 20 to 35 days.

4: How secure is shopping online with you?

Our site has an SSL certification and provides security by encrypting communications between our server and visitors to our website. Our site is flagged secure by displaying of the padlock icon in your address bar, which uses strong 2048 bit signatures, and provides up to 256 bit encryption of customer data along with 99.9% browser recognition.

As an additional upgrade, our site has a Positive SSL upgrade that secures not only our domain, but also our subdomains and is backed by $10K warranty and provides a TrustLogo® Site Seal that you see displayed on our website.

We also use the most trusted payment processors and use your data for delivery purposes ONLY.

5: What exactly happens after ordering?

Your order is processed and sent to you.

6: What is buyer protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website. You are protected when:

• The item you ordered did not arrive within the time promised by the seller.

• The item you received was not as described.

• The item you received that was assured to be genuine was fake.

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